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John from Bedford, Tx writes

Boracare hardened inside the container

I received my Boracare in June and mixed a quart of the solution according to the instructions. After pouring 1/2 quart of the solution in a mixing bucket I tightened the lid and stored away. I went to mix some more 14 weeks later and 80% of the Boracare had hardened inside the original container (no water had been added). Needless to say I am very upset due to the cost of this product, which is now unusable. Why did this happen and what am I supposed to do now?

Answer:

We do apologize for the inconvenience if you could please contact us by phone to discuss this issue we will be happy to help resolve this, 1-866-581-7378

Answer last updated on: 10/13/2014

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