Cindy writes
I tried to use product, only hot water came out, .no steam. I have waited an hour and cannot remove the cap. Instructions dau to relieve the pressure. His do I do that?
Per the manufacturer, the Vaporetto Smart Mop takes roughly 20 minutes to heat enough to let the steam build up. Then when you start mopping a tiny bit of water will come out followed by the steam. The safety cap will not unscrew if there is any pressure at all in the boiler, even when the appliance is turned off. I would suggest that you unplug the machine and wait at least 15 – 20 minutes until it completely cools down, and then the cap will come right off.
Answer last updated on: 06/18/2019
