Malcolm from Ottawa, Ontario, Canada writes
Ordered through Amazon and placed them out in December. When I break the small capsule to activate the disc, is there supposed to be a liquid or is it supposed to be dry? I have read reviews of customers receiving dry ones and didn't know if that affects the efficacy.
Liquid should be dispersed when you press down on the lip of Gentrol Point Source to activate the vapor release disc. Typically it should remain somewhat wet but that will depend on the temperatures in the house. If the product you purchased appears dry we recommend contacting the manufacture to make sure the product you received is not defective.
Answer last updated on: 01/03/2022
