The Vaporetto Smart Mop only uses water, steam, and pressure, which work together to dislodge grease and dirt from every corner of the home. This is a steam cleaner with a high pressure boiler that effectively cleans a wide range of surfaces quickly and naturally.
Per the manufacturer, the Vaporetto Smart Mop takes roughly 20 minutes to heat enough to let the steam build up. Then when you start mopping a tiny bit of water will come out followed by the steam. The safety cap will not unscrew if there is any pressure at all in the boiler, even when the appliance is turned off. I would suggest that you unplug the machine and wait at least 15 – 20 minutes until it completely cools down, and then the cap will come right off.
The Vaporetto Smart Mop is a steam cleaner only, not a vacuum. It does not suck up any dirt.
The Vaporetto Smart Mop would kill any bed bugs that come into direct contact with the steam. Keep in mind that this should not be the sole product used for bed bug control. Please take a look at our Bed Bug Guide for more treatment information.
The Vaporetto Smart Mop steamer will kill bed bug eggs that come into direct contact with the steam. Keep in mind that this should not be the sole product used for bed bug control. Please take a look at our Bed Bug Guide for more treatment information.
To fill the Vaporetto Smart Mop with water, unscrew safety cap and fill the boiler with water. This information can be found on page 10 of the user manual.
Yes, you should turn off the Vaporetto Smart Mop to change the tools.
We would recommend contacting the manufacturer Polti directly to troubleshoot the issues you are experienceing with the Vaporetto Smart Mop.
Polti can be reached at 1-888-997-6584.
We apologize that your Vaporetto Smart Mop is not turning on. We would recommend reaching out to the manufacturer Polti USA Inc. directly for troubleshooting or warranty information. Polti USA Inc. can be reach by phone at 310- 846-5900 or by email at orders.usa@polti.com.